Regional Leasing Operations Manager

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

The Regional Operations Manager is responsible for efficiently and profitably running the departmental operations for the north region. This position reports to the Regional Director of Leasing and maintains the highest standards in operations, creating a foundation for high customer satisfaction and retention.

This position is the driving force in the region for making data driven decisions and using the latest process techniques (i.e. Six Sigma) when implementing change in the business. This person is the region expert for key systems, business metrics, process documentation, and performance controls.

The Regional Operations Manager acts as a steward of TEC’s company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.

• Develop, measure, and maintain metrics for each area of the business to ensure we surpass our growth and customer satisfaction objectives.
• Standardize processes and work with branches to provide a uniform experience for our customers, ensuring the coordination of prompt, high quality repairs.
• Communicate with key customers as necessary to develop relationships with senior leaders in their operations departments. Use these relationships to meet the changing needs of the business, improve retention, and affect
• Step in and run a shop a department (temporarily) if redundancy measures are not available.
• Collaborate with Director of Leasing and Leasing VP’s to use the latest tools and training from corporate and roll them out throughout their locations.
• Develop internal relationships with key stakeholders within TEC that allow for a deeper understanding of their different business units. Use this knowledge to develop solutions that advance the leasing department’s agenda in ways that create benefit or limit negative impact to other departments.
• Use industry appropriate tools and techniques (ie. Six Sigma), to develop data driven solutions, when documenting processes, and when driving change.
• Use internal and external data to validate recommendations and assumptions when recommending change.
• Maintain a consistent visitation schedule with leasing branches to ensure location managers and staff are exceeding expectations. Recap these visits with executive summaries for the Director of Leasing.
• Develop a system of management to ensure conduct consistent audits of PM inspections and other importantrepairs for quality and accuracy.
• On a minimum of a monthly basis, analyze the P&L, repair and maintenance data, rental metrics, asset disposal metrics, and telematics data and provide detailed updates of the overall performance of leasing service shops to senior leadership.
• Benchmark branches against each other and industry proven tolerance ranges and work with field locations to develop solutions stay within each range.
• Develop and implement recommendations that lower the operational cost of equipment.
• Identify under-performing fleets and develop action plans with field locations to reduce or limit costs.
• Work closely with our Vendors and Internal Fixed Operations teams to minimize parts spend, optimize inventories, limit inventory leakage, and improve availability of a part when it is needed.
• Review truck specifications for rental and lease orders to ensure and balance the need for lower maintenance costs, maximize resale value, and meet customer application requirements.
• Actively work with Rental Managers to ensure optimum profit level for market conditions.
• Directly manage fleet procurement and disposal to adjust to seasonal and market conditions using industrybenchmarks to ensure the rental fleet size doesn’t grow beyond size thresholds
• Develop and maintain processes that aim to reduce the need for substitute vehicles, lower unbillable customer damage to vehicles, improve billing accuracy
• Ensure the region’s facilities and equipment in an attractive, appropriate, and safe manner and follow allemployment, safety, and environmental regulations as required by the local, state, and federal governing bodies.
• Ensure the regions service shop(s) are equipped with the proper tooling, diagnostic software, and safetyequipment. Make sure the department participates in the appropriate training that support the proper use of all tools, diagnostic software, and safety processes.
• Conduct safety checks to ensure worksites meet company safety guidelines and place a high priority on maintaining a safe work environment at all times.

• Education and/or experience equivalent to a Bachelor’s Degree in Business, Management, or related field.
• 7+ years of previous management experience required
• Proven experience leading privately held fleet maintenance programs designed to control cost and maximize uptime
• Proven experience leading shops in multiple locations with varying degrees of sophistication from local shop managers
• P&L experience
• Six Sigma Certifications preferred
• Expert level knowledge of truck repair quality standards
• Exceptional customer focus, written and oral communication, and interpersonal skills.
• Expert level knowledge and understanding of trucking/leasing industry
• Excellent at directing others, developing direct reports and conflict management.

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.