Service Manager

Req #
2020-1115
Job Locations
US-OR-Portland
Category
Service
Type
Regular Full Time

Overview

Our Portland, OR location hosts a busy parts and service department and truck and trailer leasing outlet. We are seeking a Service Manager who will continue to drive our success and status as a leader in the industry through the efficient and profitable operations of the Service Department. We are seeking an individual who will excel in developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and managing the Service team toward set goals.

 

As a fast-paced growing company with a unique business model, we seek candidates with an entrepreneurial spirit and strong, positive leadership ability so the Service team continues to be recognized by our customers as their Best Business Partner.

Responsibilities

  • Employee Resource Management - Manage team of nearly 20 full service trailer and fabrication diesel technicians, drivers, and service advisors. This includes workforce planning, staffing, employee development, employee engagement, and corrective action. Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core Values of Teamwork, Entrepreneurship, and being Customer Driven. 
  • Financials & Profitability - Take full accountability for the profitability, risk management, and growth of Service department. Forecast long and short term objectives for the department and manage team toward goals utilizing objectives scorecard. Actively review financial statements; monitor and manage department expenses appropriately.
  • Customer Focus  - Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems. Contact existing customers and potential new customers on a regular basis. Become our customers’ best resource (AKA Best Business Partner) for finding solutions.
  • Quality and Safety - Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity. Employ Lean process improvement concepts to optimize and streamline operations. Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition. Ensure the highest standards of service to internal and external customers. Provide a safe working environment and model and reinforce a culture of shop safety.
  • Strong Working Relationships – Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction. Seek out, develop, and maintain excellent vendor relationships.
  • Growth & Outreach - Collaborate with Corporate Marketing to develop and implement a targeted marketing campaign to drive business.

Qualifications

Required Qualifications:

  • Minimum five years’ successful management experience with proven history of achieving sales and business objectives
  • Sound business acumen with ability to analyze, prioritize, identify, and execute solutions
  • Excellent people management and leadership skills; ability to build relationships with internal and external partners
  • Knowledge of trailer repair and quality standards
  • Proficient with computers; ability to utilize all required systems and software
  • Valid driver’s license

Desired Qualifications:

  • Experience in transportation industry, repair shop, or dealership environment 
  • Experience with CDK and ASIST
  • Experience in Lean Manufacturing 
  • Prior experience with P&L management

About Us

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 28 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.

 

We believe our employees deserve a safe work environment. All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy. Employment for Department of Transportation-regulated positions is also contingent on passing applicable regulatory screens.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

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